The community trading standards team at Portsmouth City Council are here to help ensure that you are not being ripped off. Our community officers work out and about in the city raising awareness about scams, doorstep selling and your shopping rights.
Wednesday, 14 March 2012
What are my rights if I simply change my mind about an item I've purchased in a shop and I decide that I don't want it?
You do not have an automatic right to a refund in these circumstances. However, many retailers will allow you to change your mind within a certain period, provided the goods are re-saleable. They will normally require proof of purchase e.g. the receipt.
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