What rights do I have if I buy faulty goods in a shop?

When you buy goods from any trader you have certain rights automatically written into the contract. The goods must be:

• Of satisfactory quality, covering for example the appearance and finish of goods, their safety and durability and their freedom from defects (even minor ones) - except where they have been pointed out to you before purchase.
• Fit for their purpose.
• As described, complying with any description applied to them during the sale.

If the goods do not meet these standards, there is a breach of contract on the part of the trader. You are entitled to reject the goods and claim a refund, depending on how long you have owned the goods. Alternatively you can demand a repair and if this is unsatisfactory, a replacement. You do not have to accept a credit note. You have a reasonable time to return faulty goods - after which you are deemed to have accepted the goods and their faults.